Customer Service Officer

• Support customers to prepare and submit for licenses to set up a company
• Update customers on new rules and regulations
• Co-ordinate with others Department/Division of VSIP and related local authorities, agencies to help customers with their business operations
• To resolve & ensure Customers' complaints or requests are promptly closed with solutions
• To follow-up outstanding issues closely & ensure Customers are being updated on the progress
• Constantly call and/or meet customers to update account information
• Enthusiastically participate in all kinds of activities campaigns organized by the Department/Company
• Carry out surveys & research and prepare regular or required report
• Regularly report/update to immediate supervisor on tenant issues
• Study and improve knowledge through higher level colleagues for personal development.

• Sex: Male
• Age: 25~40
• Qualification / Education / training: University graduate
• Computer: Good Microsoft office and computer skill
• Foreign language: Proficient in Chinese language; second language in English is a plus
• Articulate with good interpersonal skills
• Good team player
• Good communication skills & positive learning attitude